Studio Policies

Payment

Payment in full is required prior to scheduling or participating in any studio activities.  Beach Pilates accepts Visa, MasterCard, Debit, cheque and cash.  You can pay in person at the studio or online with our Online Scheduler

Our Reservation Cancellation Policy

We’re not really fond of policies… But as a business that’s based on respecting our participants’ and instructors’ time, we needed to put this in here.  We have a limited number of machines and spaces for classes and Appointment sessions.  If you cancel at the last minute, that’s a spot that could’ve gone to someone else, hence our Reservation Cancellation Policy.  We simply ask that you cancel your Private or Semi Private session 24 hours in advance  or cancel your Group Class 3 hours in advance.  Respecting the policy respects our teachers’ time, and allows others to take your spot in the class.    Also, accountability matters in fitness.  Our policy adds one more reason to come to class… get a great workout and feel better as a result.

— ??  What happens if you cancel a class with 2 hours and 59 minutes to go?…….  Unfortunately that class will be forfeited and counted as if you attended, and it will be drawn from your Class Package.  (IF someone can be notified in time, and attend the class in your absence, no class will be lost.)

*Monthly Membership holders will be charged a $5 fee for Late Cancels.  For ‘No-Shows’ Monthly Members will be charged a $10 fee — again, this is a space that could have gone to someone else.

The very easy way to cancel a class…..

As you signed up for the class online, you can just as easily and conveniently cancel the class online.  It merely takes a minute.  We can’t accept cancellations by email -as  many emails can end up Lost in Space…….     *(If you’ve paid by Debit, Cheque or Cash – once you have paid, we will create an account for you which you can access online at any time to sign yourself up for classes or sessions and also to be able to cancel)

During regular business hours, we can accept cancellations by phone – but it’s actually easier to do it online – this way you can also view how many classes you have unused and see what classes you have coming up.

Even easier??…. Just get our APP so that you’ve got easy access and ability to sign up, early cancel and check your schedule right at your fingertips!

—–??  Remember, for Private or Semi Private sessions, please cancel within 24 hours of your scheduled time.

The Wait List

Just because a class appears to be full, doesn’t always mean it’s actually full.   Stuff happens.   Someone might cancel….. (and it was so easy!)…..  So add yourself to the wait list and you just might get in!

How this works…..    when trying to book a class, if it asks if you want to be on be on the wait list, click Yes!   When someone cancels a class, the first name on the list gets automatically added and confirmed for the class.

Emails

Although we can’t accept cancellations by email, we still love using it!   We’ll do the majority of our communication via email.  It’s the easiest way to send Wait List notifications, Receipts, Confirmations and Cancellations.   Be sure you have an active email address in your account profile.  We will never share or sell your private information.

Please add   info@beachpilates.ca   to your contact list, address book or whitelist.  This assures that our emails get through your spam filter.

Other interesting stuff:

  • No transfers or refunds of Session Packs  (5 Pack / 10 Pack…) or memberships
  • Payment for all classes and sessions must be paid prior to the class/session start time.
  • There is a $25 fee for all returned cheques.